Synapse Arc replaces fragmented support stacks with a single AI-powered nerve center - handling every conversation, every channel, from first touch to loyal customer.
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Most merchants run five tools to do what one should. The cost isn't just money - it's attention, energy, and sleep.
A different tool for every problem. Nothing talks to anything.
Adam knows your store, your customers, and your policies. Every channel. Already handled.
Adam works across every surface - live chat, WhatsApp, Instagram, Facebook, email, and SMS. One brain. Zero context lost.
Embedded directly in your Shopify store. One script tag. Adam live in under 5 minutes, fully branded.
Adam replies to WhatsApp messages instantly. Customers get answers without leaving their favorite app.
Adam handles Instagram DMs and story replies. Every comment, every question - answered at scale.
Facebook Messenger support powered by Adam. Handle hundreds of conversations without adding headcount.
Facebook Messenger integrated with Adam - conversational commerce, re-engagement, real-time support.
Transactional + marketing email via Resend. Adam drafts, suppresses, and triggers - intelligently based on customer state.
Proactive SMS for shipping updates, cart recovery, and post-purchase follow-up. High open rates, zero noise.
TikTok Shop integration - Adam handles comment replies, DM inquiries, and post-purchase support at scale.
Adam triages and responds to your Gmail support inbox - drafts replies, flags urgency, escalates intelligently.
Most email tools blast without thinking. Synapse Arc's marketing layer is store-aware - it knows when a customer has an open ticket and suppresses campaigns automatically.
Cart abandonment, post-purchase sequences, restock alerts - triggered by real customer actions, not time-based blasts.
If a customer has an active support ticket, marketing pauses automatically. Send when they are happy - not frustrated.
Segments built from live store data. VIP customers, at-risk churners, first-time buyers - always current, never stale.
Integrates with
Smart suppression active- 23 customers with open support tickets removed from this campaign automatically. They'll re-enter once resolved.
Adam adapts to your brand's tone - not the other way around. Choose the persona that fits your customers.
Choose a persona
Each persona shifts Adam's tone, language, and cadence - without touching your store data or policies.
Synapse Arc routes every conversation to the optimal AI - automatically. Primary models run first. Fallbacks fire instantly. Your customers never wait.
Primary inference engine. Sub-200ms responses. Ultra-fast for real-time customer conversations.
Intelligent fallback with vision capabilities. Handles complex queries, image understanding, and multimodal inputs.
World-class reasoning and nuanced language. Exceptional for complex escalations and tone-sensitive responses.
Industry-leading general intelligence. Broad knowledge and deep context for complex merchant scenarios.
Intelligent routing - always on: Every conversation classified in milliseconds. Groq handles speed-critical responses. Gemini handles vision and complexity. Claude and GPT-4o will handle nuanced escalations. If any model is unavailable, the next fires instantly.
Groq Gemini Claude GPT-4o. Automatic failover. Sub-200ms. No dead ends, ever.
Adam reads your products, policies, and order history in real time. No hallucination - just your store.
Adam reads tone, not just words. Frustrated customers get empathy first. Escalation triggers automatically.
Deployed on Vercel Edge. Cached intelligently. Your customers never wait - neither do you.
Every customer interaction moves through three stages. Synapse Arc is designed to master all three - in sequence, without gaps.
Adam detects every customer signal - browsing behavior, cart abandonment, support history - before a message is even sent.
The right answer, in the right voice, at the right moment. Automated when possible. Escalated with full context when not.
Every resolved moment is a loyalty moment. Adam turns support interactions into repeat purchases and brand advocates.
One script tag. Instant deployment. Fully branded. Adam lives inside your storefront - no redirects, no friction.
Order shipped. Delay detected. Restock arrived. Adam tells customers before they ask - through every channel.
Campaigns that know when to pause. Active support ticket? Marketing suppresses automatically until resolved.
Tier-3 situations get a drafted reply, priority flag, and routing decision - before your team sees the ticket.
Live chat, WhatsApp, Instagram, Facebook, Gmail. One inbox. One Adam. No context lost between channels.
Your store data never touches another merchant data. Strict domain isolation at every database query. GDPR ready.
Manage Adam's persona, review escalated tickets, monitor analytics, configure urgency rules, and control every channel - from one clean dashboard. Built for merchants, not engineers.
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Adam handles 80% of our support tickets without us touching a thing. I used to wake up at 2am to check the queue. I don't anymore.
No contracts. No onboarding fees. Cancel anytime. Your first arc costs nothing.
Prove the value before you commit. Full Adam access, limited volume.
The complete support layer. Adam works 24/7 so your team doesn't have to.
Support + marketing + BD intelligence. Every customer touchpoint, unified.
Five minutes to install. A lifetime of customers handled. Your store deserves an intelligence that never sleeps.
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