The Shopify AI platform for support and sales — Adam replies in your brand's voice, Vance works carts in real time. You stay in control.
Bundle them and save $6 — apply it?
Most merchants run five tools to do what one should. The cost isn't just money — it's attention, energy, and sleep.
A different tool for every problem. Nothing talks to anything.
Adam knows your store, your customers, and your policies — and works from that context on every conversation.
Chat and email run on the same brain and context. WhatsApp is included on Beast/Enterprise — connect it in Integrations.
Most email tools blast without thinking. Synapse Arc's marketing layer is store-aware — campaigns are drafted from your real customer segments and order history, not generic lists.
Win-back, VIP, and re-engagement ideas surfaced from your real customer segments and order history — you review and launch.
Segments built from current store data for VIP customers, at-risk churners, and first-time buyers.
Integrates with
Ready to review— once connected, Adam drafts the subject line and offer from your store's real segment data. Save it as a draft in one click, then review and launch from your dashboard.
Adam adapts to your brand's tone — not the other way around. Choose the persona that fits your customers.
Choose a persona
Each persona shifts Adam's tone, language, and cadence — without touching your store data or policies.
While Adam resolves, Vance sells. He qualifies, upsells, handles objections and recovers carts — in chat, in real time, in your brand's voice. The revenue half of the nerve centre.
Adam and Vance draw on a set of AI capabilities working together, designed for continuous operation.
Designed for real-time customer conversations.
Handles images, screenshots, and receipts when enabled for the merchant's plan.
Maintains response continuity when the preferred capability is unavailable.
Supports nuanced, tone-sensitive reasoning for delicate escalations.
Routes each request through the appropriate available capability.
Supports regional processing requirements where configured.
Supports stores with larger conversation workloads where enabled.
Every customer interaction moves through three stages. Synapse Arc is built to work all three together, in sequence.
Adam picks up on customer signals — browsing behavior, cart abandonment, support history — before a message is even sent.
The right answer, in the right voice, at the right moment. Automated when possible. Escalated with full context when not.
Helpful support can remove purchase friction. Adam can recommend relevant products and follow-up actions using the merchant’s configured data.
Maintains response continuity when another configured capability is available if one becomes temporarily unavailable.
Adam reads your products, policies, and order history in real time — grounded in your real store data, not generic answers.
Adam reads tone, not just words. Frustrated customers get empathy first. Escalation triggers automatically.
Deployed on Vercel Edge with response caching for common questions.
A theme app embed, not a code edit. Fully branded. Adam works inside your storefront — no redirects, no friction.
Win-back, VIP, and re-engagement campaigns drafted from your real customer segments and order history — you review and launch.
Tier-3 situations get a drafted reply, priority flag, and routing decision — before your team sees the ticket.
Chat and email in one place, with WhatsApp available on Beast/Enterprise (requires setup) — one inbox, one Adam, no context lost.
Merchant-owned records use tenant-scoped access controls, with GDPR data-request and redaction workflows built in.
Synapse ARC AI is ecommerce AI customer service software that combines Adam for support, Vance for sales, email marketing automation, store support chat, and omnichannel customer support in one platform.
The platform helps stores retain customers by giving shoppers the service they deserve: fast answers, relevant recommendations, thoughtful follow-up, and human escalation when it matters.
Synapse ARC AI is an ecommerce AI platform for customer support automation, AI customer support chat, AI sales conversations, email marketing automation, and omnichannel customer service.
Adam is the AI customer support agent inside Synapse ARC AI. Adam helps answer product questions, policy questions, order questions, support chat messages, and support requests while escalating sensitive issues to the team.
Vance is the world-class AI sales agent inside Synapse ARC AI. He acts as a product expert, bundle builder, objection handler, cart recovery agent, upsell strategist, cross-sell guide, VIP shopper assistant, and customer conversation closer.
Synapse ARC AI connects customer conversations, buying intent, support signals, and post-purchase moments to smarter email workflows such as welcome messages, product education, winback, and support-aware follow-up.
Synapse ARC AI helps stores retain customers by helping them provide the service their customers deserve: fast answers, clear guidance, useful follow-up, thoughtful recommendations, and smooth escalation when a human should step in.
No. Synapse ARC AI includes AI customer support chat, but it is broader than a chatbot. It combines AI customer service, AI sales, email marketing automation, helpdesk workflows, escalation, and omnichannel support for ecommerce brands.
Manage Adam's persona, review escalated tickets, monitor analytics, configure urgency rules, and manage your connected channels — from one clean dashboard. Built for merchants, not engineers.
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We're onboarding our first cohort of stores who want an AI that actually closes — not just answers. Join the early access program and shape the product alongside us.
No contracts. No onboarding fees. Cancel anytime. Built for merchants, not enterprise budgets.
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The smart choice for scaling stores
40% OFFThe complete nerve centre
40% OFFCommand centre for serious operators
40% OFFSee the full breakdown on the pricing page →
Adam to resolve. Vance to sell. One nerve centre with guided setup and merchant-controlled activation.
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